I had left my laptop idle while I went to the store. I came back, and the little battery led light was flashing orange repeatedly. I had no idea what was going on. So the first thing I did was bring up the battery menu thing. It said it could not connect to the battery, but no explanation was given as to what was wrong. So I removed the power cord from the back to see what would happen, and my laptop went black. Shu toff completely and immediately. I could not turn it on while the power cord was removed. I did this experiment again, turned on my laptop, then removed the power cord and instant shut off. Looking at the battery menu now, it claims everything is fine. It says it's at 100%, and the battery status is idle. I have no idea what's going on.
My laptop model is Inspiron E1705. No idea what type of battery I have. I have windows xp latest service pack thing. Please help, thank you.
![Power Power](/uploads/1/2/3/7/123719113/993482073.jpg)
![Laptop Turns Off When Power Cord Is Removed Laptop Turns Off When Power Cord Is Removed](/uploads/1/2/3/7/123719113/308272083.jpg)
My laptop model is Inspiron E1705. No idea what type of battery I have. I have windows xp latest service pack thing. Please help, thank you.
After a recent upgrade to Windows 8.1 Pro from W8, my laptop's (an ASUS X54H) screen turns off as soon as you remove the power cord.
It turns back on with no issues when you plug the power back in. Keyboard and mouse input is processed while the screen is off. My settings tell the screen to go off after 2 minutes of inactivity on battery. I was having a battery issue from before where my laptop would should down after 5 minutes of running on battery (despite showing 60% left), but I think that's unrelated.
Any other info will be provided on request. Can anyone help me figure out what's going on? How can I stop this behaviour?
Yatharth Agarwal
Yatharth AgarwalYatharth Agarwal39722 gold badges55 silver badges2121 bronze badges
7 Answers
The screen turns off when the Display Brightness is set too low and some correct driver is not installed.
To fix this issue, go into Power Options, Edit Plan Settings of the active plan, set Change plan brightness to the maximum for both battery and plugged in. You can access the same setting under Change advanced power settings, Display, Display Brightness.
You can still control the brightness using the keyboard. The control panel setting seems decoupled from the keyboard setting (I am guessing it is a driver issue that is at the root of the problem).
Aleksandr DubinskyAleksandr Dubinsky33911 gold badge44 silver badges1515 bronze badges
I had the same problem (screen turning off when unplugging my laptop from the power). It started two days after I upgraded to Windows 8.1.
I resolved this by using the Power Options control panel. I noticed that this problem only occurred for me when using the 'balanced' power profile. If I switched to either the 'power saver' or 'high performance' profile, the problem went away.
![Power Power](/uploads/1/2/3/7/123719113/993482073.jpg)
I fixed this for the 'balanced' profile by selecting 'change plan settings..' and clicking 'restore default power settings for this plan.' I can now use the 'balanced' profile without the problem reoccurring. There must be some specific setting that is causing this behavior, but I'm not sure what it is.
RobertJacobsonRobertJacobson
Windows 8.1 might use up slightly more battery, but this probably is an issue with your battery. Try going into a BIOS setup screen or something separate from Windows, then try unplugging your power cord and see what happens.
If your screen shuts off your battery won't hold any charge at all. Otherwise, it might be detecting the battery is below the 5% automatic hibernate mark, which could be a sign of an inaccurate battery reading. Try this: Go to Control Panel > Power Options > Click 'Change plan settings' next to your preferred power plan > Click 'Change advanced power settings' > Scroll to bottom and hit 'Battery' > Click 'Critical battery action' > Change it to 'Sleep.'
When your computer hits the 5% mark, it should go to sleep instead of hibernation. When it shuts off the screen and goes to sleep completely, power it back on and observe the battery levels. See how long it lasts before it completely shuts off at 0%.
![Laptop Turns Off When Power Cord Is Removed Laptop Turns Off When Power Cord Is Removed](/uploads/1/2/3/7/123719113/308272083.jpg)
Convert muse to mulib. When your computer is going into hibernation the screen shuts off immediately but sometimes mouse and keyboard input is still accepted for about 15-30 seconds before it powers off completely.
Either way, you should try replacing your battery. It shouldn't have anything to do with your upgrade to 8.1. This should just be coincidental. It is possible, but in order to test it you would have to restore to 8.0.
Phoenix LoganPhoenix Logan68755 gold badges1515 silver badges2828 bronze badges
Just a follow-up - I contacted ASUS customer service and informed them of my issue - during a online chat with their customer service representative I was told repeatedly that my model was not designed for Windows 8/8.1 and that ASUS does not recommend installing unsupported operating systems on their hardware. So in other words, don't expect any help from ASUS.
So I restored Windows 8 to the laptop from a disk image I made BEFORE I upgraded to Windows 8.1 and I'm up and running without the battery issue. I hoped that ASUS would be more supportive of their hardware, but since a laptop bought in 2011 can't get support in 2013, I will certainly consider this in making future hardware purchases or recommendations on their hardware..
GraveDigger27GraveDigger27
For ASUS N61 I had the same problem upgrading to Windows 8.1 (black screen/blank screen upon login and after restart during installation)
A. To complete installation I attached different additional screen (that computer did not had saved settings), so I could see last steps of installation
B. 1. To use computer after installation - find power state using Fn+Space (hot keys) that displays screen on main laptop display (removing power cable also can change state
- When you have working power plan that does not produce black screen. Go into power plan settings and delete all PowerGear type power plans (leave only default microsoft power plan settings - High, Normal, Batery saver modes)
- Uninstall ATK asus hotkeys from programs to avoid accidentally switching to invalid power states
Apparently ASUS power modes are not compatible with Windows 8.1 causing blank screen on laptop (although they worked for me on Windows 8)
Evalds UrtansEvalds Urtans
Go to Power Options > Select Power Saver mode > Processor power management (turn them all off). Problem solved.
KhanKhan
This is potentially a problem with your power settings for your battery. Here are some instructions to check out your settings for on battery power use:
- Right click your desktop and click on 'Personalize'
- On the bottom right of the Personalize window click the link to'Screen Saver'
- In the Screen Saver Settings window click on 'Change power settings'
- The Power Options window will show up
- On the left hand side click 'Choose when to turn off the display'
- Now the Edit Plan Settings window should appear
- Click on 'Change advanced power setting'
- There are a few options in this Power Options window that you shouldcheck on which can all be seen under the Battery option. Reserve battery level would probably be my first guess for what needs to be changed. My battery level is set for 7% for reserve yours may be much higher. Your Laptop also might have its 'Low battery level' set very high which would make a lot of these battery saving settings happen much faster. There are a lot of scenarios with different combinations of settings for the battery that might cause the shutdown in this window.
- If playing around with these settings does not fix the issue I wouldrecommend doing a battery test. Your Laptop manufacturer should have a battery test program on their site to see if your battery is faulty. There are sometimes even repairs with the firmware updates for batteries and your model may need the update for Windows 8.1
jakdenjakden
protected by Community♦Sep 9 '14 at 14:24
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Hello Delan,
Thank you for posting your question on Microsoft community.
I would like to know some information about the issue so that we could help you better.
What is the make and model of your laptop?
I appreciate you for providing details about the issue.
This issue may occur incorrect power settings or corrupt display driver.
I would suggest you to run power troubleshooter and check. Please follow these steps:
Laptop Turns Off When Power Cord Is Removed Hp
a. Press Windows + W keys, type troubleshooting in the search box and press Enter.
b. Click 'View all' and then click 'Power'.
c. Click 'Next' and follow on-screen instructions.
b. Click 'View all' and then click 'Power'.
c. Click 'Next' and follow on-screen instructions.
Please also update display driver from the computer manufacturer's website and check the issue.
Refer:
Download and install drivers
http://windows.microsoft.com/en-us/windows-8/all-drivers
Refer:
Download and install drivers
http://windows.microsoft.com/en-us/windows-8/all-drivers
Laptop Turns Off When Power Cord Is Removed Iphone
It checks things like your computer's timeout settings, which determine how long the computer waits before turning off the monitor display or entering sleep mode. Adjusting these settings can help you conserve power and extend your computer's battery life.
I hope this information helps.
Please do let us know if you need any further assistance.
Thank you
I have no idea what is causing this truly bizarre problem. Whenever I connect or disconnect my power cable for my brand-new laptop, the screen briefly turns off (2-4 seconds). Its really annoying and I would like to know what is causing it, or how to fix it.. if it is fixable at all. I haven't seen any other reports of this problem across any forums I know, yet it seems the display model at Best Buy has the same issue mine does, so this is a right-out-of-the-box problem and not something I did when setting up. It doesn't seem like a screen malfunction (no tearing or distortion or flickering), it looks more like the way the screen turns off briefly when I disable one of my GPUs or change the screen resolution or whatever. My best guess might be that it is using the built-in Intel GPU when on battery and the GTX 1060 when plugged in, and the blackscreen is a result of switching between them, but I'm not sure how I might test that theory. I upgraded from an ASUS ROG GL551JW from 2015, which didn't have this quirk.
I did contact an ASUS technician over the online chat, and he confirmed that this is NOT intended behavior, but he was unable to help. His only suggestion was to update the BIOS, but I'm actually running a newer version than on the official ASUS webpage (which is odd because I don't believe I downloaded a BIOS update, so it was a newer version than on the website right out of the box, but newer is better, right?). I've been going crazy updating every single driver for every single component on my machine, from the keyboard and wifi to the graphics card. I've tried to update each driver through the Device Manager, as well as getting the newest drivers directly from Nvidia/Intel/ASUS websites. AFAIK I'm 100% up to date with the newest versions of everything (except the wireless card, which Intel says has a newer version but whenever I try to install it is just says 'this software package cannot be installed on your system'. While this is annoying I doubt its the source of the problem.)
Any help or ideas would be greatly appreciated, as well as any reports from anyone else who has this issue, just so I know I'm not going insane here.
Hardware: ASUS ROG GU501GM with no customization, includes Nvidia GTX 1060 card and Intel i7-8750H with UHD 630 graphics
Software: Windows 10, newest version
Video: https://www.youtube.com/watch?v=IFs4fVmQ9LI
I have no idea what is causing this truly bizarre problem. Whenever I connect or disconnect my power cable for my brand-new laptop, the screen briefly turns off (2-4 seconds). Its really annoying and I would like to know what is causing it, or how to fix it.. if it is fixable at all. I haven't seen any other reports of this problem across any forums I know, yet it seems the display model at Best Buy has the same issue mine does, so this is a right-out-of-the-box problem and not something I did when setting up. It doesn't seem like a screen malfunction (no tearing or distortion or flickering), it looks more like the way the screen turns off briefly when I disable one of my GPUs or change the screen resolution or whatever. My best guess might be that it is using the built-in Intel GPU when on battery and the GTX 1060 when plugged in, and the blackscreen is a result of switching between them, but I'm not sure how I might test that theory. I upgraded from an ASUS ROG GL551JW from 2015, which didn't have this quirk.
I did contact an ASUS technician over the online chat, and he confirmed that this is NOT intended behavior, but he was unable to help. His only suggestion was to update the BIOS, but I'm actually running a newer version than on the official ASUS webpage (which is odd because I don't believe I downloaded a BIOS update, so it was a newer version than on the website right out of the box, but newer is better, right?). I've been going crazy updating every single driver for every single component on my machine, from the keyboard and wifi to the graphics card. I've tried to update each driver through the Device Manager, as well as getting the newest drivers directly from Nvidia/Intel/ASUS websites. AFAIK I'm 100% up to date with the newest versions of everything (except the wireless card, which Intel says has a newer version but whenever I try to install it is just says 'this software package cannot be installed on your system'. While this is annoying I doubt its the source of the problem.)
Any help or ideas would be greatly appreciated, as well as any reports from anyone else who has this issue, just so I know I'm not going insane here.
Hardware: ASUS ROG GU501GM with no customization, includes Nvidia GTX 1060 card and Intel i7-8750H with UHD 630 graphics
Software: Windows 10, newest version
Video: https://www.youtube.com/watch?v=IFs4fVmQ9LI